FAQs

Shipping:

We offer FREE shipping on all orders.

Once you approve your artwork proof, your order will be delivered in 3-5 days.

You will receive tracking link via email when your order ships out.

Custom Portraits:

Yes! We offer proofs on all orders. You will receive your proof in
1-3 days after your order is placed if preview is request by customer. You may request unlimited
revisions until your artwork is just the way you like it.

Our illustration techniques are created with mixed media and mainly finished digitally using my Wacom
and are almost identical to an actual hand-painted portrait.

Yes, we can merge people from different photos. You can simply upload
your photos and let us know details in the personalization box

Proof:

We begin working on orders after they are placed. Unfortunately, we
are not able to provide you proof prior to your order being placed.

You will receive your proof in 1-3 days after they are placed if preview requested.

You will receive an email containing your proof within 3 days. If we
don’t hear back from you within 48 hours, we will automatically
send your portrait out for printing as is.

Combine Photos:

Yes! If you’d like us to create your portrait from multiple photos,
simply upload your photos and let us know details in the
personalization box.

Yes, you can!

Returns:

We want to make sure you’re 100% satisfied with your artwork before
sending it out. If you are not satisfied with your proof, you can
request changes by adding comments for our design team.

If your artwork is still not what you envisioned, you can request to
cancel your order for a full refund!

We want to make sure you’re happy with your custom portrait! If
you’re not satisfied with the final product, you can return it
within 30 days of receiving it.

Yes, we will provide a return label for the item.